Grace Hill
Transforming Real Estate Performance Through Actionable Intelligence

Driving strategic decision-making in the real estate industry has become crucial for streamlining operations and enhancing performance. By leveraging property intelligence, real estate owners and operators can analyze individual buildings in-depth and continuously update the findings for trend analysis. Real estate data intelligence, however, must come from accurate surveys and analysis, enabling the formulation of accurate future policies. This is what Grace Hill is adept at. Through its technology-enabled solutions, it helps owners and operators of real estate enhance their property performance while reducing operational risk.

“We consider ourselves a leading technology solution provider for employee and property management intelligence in the real estate space. Our technology solutions provide insight, resources, and feedback about people who run real estate, as well as specific assets. What sets us apart is our combination of expertise and experience in the field of real estate,” says Kendall Pretzer, CEO at Grace Hill. Led by a team of professionals with extensive experience in real estate and technology, the company helps real estate owners and operators make sense of the data and devise action plans to improve the performance of their assets and people.

Grace Hill specializes specifically in the real estate sector. It serves the multifamily space, as well as commercial and industrial real estate. Occupancy is the number one concern of commercial owners and operators, and Grace Hill helps their clients determine user expectations and take measures to fulfill them. Kingsley Surveys, part of Grace Hill’s suite of products, allows surveying and tracking of resident satisfaction from move-in to move-out. It assesses the performance level of leasing, maintenance and management service by measuring the importance of property features as determined by resident priorities. Grace Hill’s assessments provide a tool for owners, operators, managers and investors to communicate with former tenants about their wants and needs, and what would entice them to come back.

When it comes to policy management, Grace Hill offers a solution called PolicyPartner to help its customers build customized policies for their operations that meet best practices. It has many generic policies customers can choose from and provides customization according to their respective operations. The solution comprises customizable, easy-to-use tools for creating, managing and distributing effective policies that strengthen operations, reduce liability risk as well as improve people and property performance.

A case in point is an owner who did not have enough information about what his tenants really wanted. To obtain the needed feedback, they implemented Grace Hill’s survey solution to compile the data, then prepared specific action plans for the property in order to generate maximum returns through happy tenants.

Grace Hill enables constant conversation with the end-user and forecasts trends for its clients. Information received through the conversations is then turned into best practices. Its solutions help lay down the best practices for employee behaviors. As the real estate workforce reprioritizes what it wants in life, Grace Hill strives to support the employees.